QURAMO AUTHOR

Mosun Shasore

As a subject matter expert in strategy & customer experience, Mosun Shasore helps clients build organisational capacity at Quramo Advisory and Q Learning, which she runs on a full-time basis. Mosun is an accredited management trainer, a life coach and Certified Balanced Scorecard Professional. Mosun cares about service delivery as a source of competitive advantage and strongly believes that there is a high correlation between the soft issues and service standards. She holds an MBA from the University of Wales as well as a Bachelor of Biological Sciences from the University of Lagos. Serve Them Right is her first book.